
会员日来临,多位卖家账号却被冻结了
原因是账号关联!!!
遇到这种关联封店,亚马逊在冻结邮件中不会向卖家提示账号和哪个账号产生的关联。
这是因为亚马逊的针对卖家的账户数据信息进行严格的保密,更不用指望亚马逊会告诉我们具体是因为什么信息产生导致账号关联。
遇到这种情况,大家第一时间想到就是店铺体检-查关联列表,找出具体是哪里的关联因素。
所以简单说下各信息对应的意思:
NSB:账户余额
ACH:收款账户
CC:信用卡
IBA: 全球收款账户
Tax ID:税号
Email:邮箱
UID(Unique Browse Id)、FUID(Flash Unique Browse Id):网络环境
IP:IP 地址
FP:浏览器指纹,比如插件、Cookies、系统字体、操作系统版本、打字方式、打字速度等等。
R-PH、V-PH:后台电话,二次验证电话

了解清楚是哪些原因造成的关联,我们可以找亚马逊进行申诉:
亲爱的亚马逊业绩团队。
我们的账户收到业绩通知说我们的账户 “A “与另一个账户 “B”有关联。
1、(说收到通知后立刻自查了营业执照、法人、信用卡、邮箱、电话等信息)发现这些信息除了 “A”外,从未用于注册其他亚马逊账户,(要突出几个重点:坚持店铺唯一性,从未拥有过其他账户。公司的登录环境没有问题等等。)
(提交你自己的店铺信息)
我们的账号 A 的信息如下。
公司名称:
地址:
电话:
法人姓名:
身份证:
IP:
注册日期:
电子邮件:
强调自己与B公司不认识,是被误判了。根据你操作过的违规行为+客服电话中告诉你的大概关联原因具体分析情况。解释给亚马逊应该是因为什么事件导致的关联。比如授权品牌给了第三方操作了什么违规的事件/国内网络 IP 因为地域问题导致了相同 IP/电话过期被运营商收回去又重新售卖给其他人等等。一定要诚恳解释,不要隐瞒任何曾经做过的违规操作。
我们很清楚这种情况是不符合规定的,在这件事发生之后(我们做了什么行动。)
为了说明我们的店铺是独一无二的,请参考以下店铺的相关证明文件:(包括法人身份证、营业执照、品牌证书、水电网话费账单等)。
为了防止以后再发生这样的事情,(我们会做什么行动。)
(1).
(2).
(3).
…
…
综上所述,我在此向亚马逊支持团队声明。
(再次强调,只有一个账号)
(真诚的希望能有机会拿回这个店铺,希望能再次在亚马逊上销售)
附上证明文件:法人身份证,公司营业执照,品牌证书,水电网话费账单,违规操作了什么的证明(付费给第三方截图,与第三方聊天记录,授权给第三方的 case 记录等都可以)。

给大家个英文申诉模板:(对应自己的信息修改下)
Dear Amazon performance team, This is our first time to sign up for the Amazon Europe site. We asked our
Amazon account Manager why our account was closed. He told us that our
account is associated with another account amazon. This issue is very
shocking to us. Our company applied for the first time to register for the
Amazon Europe site. We totally cant understand why it was judged to be
associated with another account. We checked all of our data on Company and equipment, they are all new. we
are very strict with Amazons rules. We certainly understand that we can only
operate one Amazon account, and we also register for the first time, and only
one account. Because I have to go on business trips regularly, Amazon has 24 hours to reply to the information of the client, so I purchased
an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We cant confirm whether it is
just because our address was previously registered Amazon account by
someone else, but this is out of our control, cause we cant check the IP that
how it used before, can you understand?
Before buying (ECS) IP, we cant check what this IP used to do. We are
very sorry about this, we will not use this IP operation account in the future. We will re-purchase a new network cable to log in to our account to avoid
your concerns. We have provided you with all the information of our company to prove that we
are the first time to register an Amazon account in Europe , please check our
information carefully. But now my account is blocked because of this account associate with other
accounts, I can provide information related to the account to prove our
innocence, I hope you can reinstate my account.
I look forward to your reply, thank you deeply !
申诉不要怕失败。可以与客服电联询问申诉的方向是否正确,我们应该从哪里着手等,语气好点态度诚恳,让客服清楚你确实是被误会了十分着急解封。
最后祝大家顺利解封!prime day 冲呀!!
