1、检索侵权事实，确定自己是否侵权（绝大部分都是侵权）；
2、查看邮件中有无投诉方的联系方式，如果有，试着联系对方，沟通撤诉条件（可能性不大）；
3、删除侵权图片，然后向亚马逊申诉，认真准备自己的POA（行动计划书）；
跟亚马逊的沟通模板：
Dear Amazon seller support：
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we wont sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products weve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customers right.
4. If any selling questions, we will consult Amazon for help. Sincerely, we write this. We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us! Look forward to receive your reply.
Best regards
店铺名称。
不过不建议你去直接抄袭上方的模板内容。
因为像这种模板已经有成千上万的卖家使用过，亚马逊的审核人员看到这样的模板估计都很头痛。
这样的模板可以带给你一些思路，交给你从哪些方面去组织语言及找寻申诉方向。
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可以继续阅读下面几篇亚马逊跨境文章